DREIESKIVA​|Roald Kvam

Every leader faces moments where silence feels easier. But trust isn’t built in comfort — it’s built in honest, respectful conversations, especially when stakes are high.

Whether it’s giving feedback, addressing tension, or challenging assumptions, how you handle hard conversations defines your trustworthiness.

When leaders lean in with courage and care, trust grows. When they avoid, delay, or sugarcoat — confidence fades.

Let’s explore…

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Why it matters

Avoiding tough conversations leads to:

• Unclear expectations
• Resentment and gossip
• Erosion of accountability

But stepping into them with intention leads to:

• Stronger relationships
• Deeper clarity
• A culture of honesty and growth

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Core practices

1. Courageous Conversations

Speak clearly and respectfully — even when it’s uncomfortable.

• Name the issue, not the person
• Focus on impact, not intention
• Stay present, not defensive

2. Radical Candor (from Kim Scott)

Balance care personally with challenge directly.
Too much care without challenge = ruinous empathy.
Too much challenge without care = brutal honesty.
Real trust lives in the space where both exist.

3. Emotionally Intelligent Communication

• Regulate your emotions before speaking
• Ask, don’t assume: “Can I check something with you?”
• Listen with empathy — not just for words, but for meaning

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Every difficult conversation is a chance to show your people:

“I respect you enough to tell you the truth — and to hear yours.”

That’s how trust is earned — and how it lasts.